Do you only train, or can you help hire the team?

Both. Implementation usually includes the operating model, scripts and the people who will run them.

Do you cover WhatsApp as well as voice?

Yes. Most GCC floors now run both. The scripts and QA have to match the channel.

Can this sit next to sales outsourcing?

Yes. Some clients want a managed floor. Others want their own team trained to a standard. We set that in the brief.

Services · Call Centre Implementation

Stand up a call centre that can convert

We build or improve inbound and outbound operations in Bahrain and the GCC-from the operating model and scripts to hiring, KPIs and quality assurance.

Discuss this All services

Who this is for

Companies launching a floor, taking calls in-house, or sitting with inconsistent voice and WhatsApp handling across a growing team.

What we deliver

Inbound and outbound design, scripts, KPIs, QA, recruitment support and manager coaching so the floor has one standard.

How an engagement typically runs

We map the live conversations, set the operating model, then train and review. The Al Dhaif programme is a typical shape: scripts plus coaching the team can use the same week.

What you leave with

Inbound and outbound operating model
Scripts, KPIs and quality assurance
Recruitment and management coaching

Questions we hear first

Do you only train, or can you help hire the team?: Both. Implementation usually includes the operating model, scripts and the people who will run them.
Do you cover WhatsApp as well as voice?: Yes. Most GCC floors now run both. The scripts and QA have to match the channel.
Can this sit next to sales outsourcing?: Yes. Some clients want a managed floor. Others want their own team trained to a standard. We set that in the brief.