Portfolio · Healthcare
Alkem Clinic
Sales, customer experience, operational coaching and growth advisory for a healthcare clinic.
- WhatsApp dialogues
- 52
- Offers reviewed
- 18
- Engagement start
- 2026
The engagement
We began supporting Alkem Clinic in April 2026 through regular training and operational advisory. The work examined how the clinic handled inbound interest, presented offers, followed up and moved prospects through the patient journey.
Initial diagnosis
An early review recorded 52 WhatsApp dialogues and 18 offers sent. The principal gaps were generic opening messages and limited follow-up — evidence that the commercial opportunity depended as much on frontline behaviour and process as on generating more enquiries.
- WhatsApp and enquiry handling
- Sales and customer-service coaching
- Follow-up and offer communication
- Frontline and management development
- Patient journey and conversion thinking
- Marketing workshop and growth planning
- Strategic discussion around longevity, wellness and recovery positioning
Embedded commercial coaching for a healthcare business, connecting marketing, enquiry handling, patient experience and conversion.
